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Privacy Policy

Updated Privacy Policy – Mediquip Ltd

Last updated: 02/10/2026

This Privacy Policy explains how Mediquip Ltd collects, uses, stores, and protects your personal data when you use our website or purchase products and services from us.

Mediquip Ltd 70A Nethergate Street, Bungay, Suffolk, NR35 1HE Email: sales@mediquipuk.co.uk Phone: 01986 892108

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following personal data:

1.1 Information you provide

  • Name
  • Address
  • Email address
  • Phone number
  • Delivery details
  • Order history
  • Service/engineer booking information

1.2 Payment information

Payment details are processed securely by third‑party providers (e.g., Stripe, Worldpay, PayPal). We do not store full card details on our servers.

1.3 Automatically collected data

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and analytics data

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Arrange engineer visits and servicing
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations
  • Send service‑related notifications
  • Prevent fraud and protect our systems

Marketing emails are only sent if you have explicitly opted in.

3. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Contract: To fulfil your order or service request
  • Legal obligation: VAT, accounting, safety records
  • Legitimate interest: Website analytics, fraud prevention
  • Consent: Marketing communications

4. How We Share Your Data

We do not sell your data.

We may share your information with trusted third parties only when necessary:

  • Payment processors
  • Delivery partners
  • IT and hosting providers
  • Engineers or service partners
  • Legal or regulatory authorities

All third parties must comply with UK GDPR.

5. Cookies

We use cookies to:

  • Improve website functionality
  • Analyse website traffic
  • Remember your preferences
  • Support secure checkout

You can manage or disable cookies in your browser settings.

6. Data Security

We use industry‑standard security measures including:

  • SSL encryption
  • Secure servers
  • Restricted access controls
  • PCI‑compliant payment processing

7. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil your order
  • Provide servicing
  • Meet legal and accounting requirements

After this period, data is securely deleted.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion (where legally possible)
  • Restrict processing
  • Object to processing
  • Request a copy of your data

To exercise these rights, contact: sales@mediquipuk.co.uk

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Mediquip Ltd Email: sales@mediquipuk.co.uk Phone: 01986 892108 Address: 70A Nethergate Street, Bungay, Suffolk, NR35 1HE