Terms & Conditions
Mediquip Ltd – Terms & Conditions
1. Introduction
These Terms & Conditions govern your use of the Mediquip Ltd website and any products or services supplied by Mediquip Ltd.
Company Details:
Mediquip Ltd
70A Nethergate Street, Bungay, Suffolk, NR35 1HE
Company No: 08165100
VAT No: GB 496 7962 67
Contact: sales@mediquipuk.co.uk | 01986 89 2018
By accessing our website or purchasing goods/services from us, you agree to these Terms & Conditions.
2. Website Use
All content on this website is owned by or licensed to Mediquip Ltd.
You may not copy, reproduce, or distribute any content without permission.
Unauthorised use of this website may result in civil or criminal action.
We do not guarantee that the website will always be available or error‑free.
3. Products & Services
Mediquip Ltd supplies medical equipment, servicing, repairs, and related products.
3.1 Service Visits
Engineer visits must be pre-booked.
Customers must ensure safe access to equipment.
Missed appointments may incur a call‑out charge.
Any additional work identified will be quoted before completion.
3.2 Equipment Sales
Product descriptions are accurate to the best of our knowledge.
Images are for illustration only.
All goods remain the property of Mediquip Ltd until paid in full.
4. Pricing & Payment
Prices are shown in GBP and include VAT unless stated otherwise.
Payment is required at the time of order unless a business account has been agreed.
We accept major debit/credit cards and bank transfer.
Late payments may incur interest under the Late Payment of Commercial Debts Act.
5. Delivery & Collection
Delivery times are estimates and may vary.
We are not liable for delays caused by couriers or circumstances beyond our control.
Risk transfers to the customer upon delivery.
Customers must inspect goods upon arrival and report any issues within 48 hours.
6. Returns & Refunds
6.1 Faulty Goods
If an item is faulty, we will repair, replace, or refund it in accordance with the Consumer Rights Act 2015.
6.2 Change-of-Mind Returns
Returns are accepted within 14 days for unused items in original packaging.
Certain items (e.g., medical consumables) cannot be returned for hygiene reasons.
6.3 Refunds
Refunds are processed within 7–10 working days once goods are received and inspected.
7. Warranty
New equipment may include a manufacturer’s warranty.
Service work carried out by Mediquip Ltd is covered by a 90‑day workmanship warranty.
Warranty does not cover misuse, accidental damage, or unauthorised repairs.
8. Liability
Mediquip Ltd is not liable for indirect or consequential losses.
We are not responsible for damage caused by improper use of equipment.
Nothing in these terms limits liability for death or personal injury caused by negligence.
9. Data Protection & Privacy
We comply with UK GDPR and Data Protection Act 2018.
We may collect and process:
Contact details
Order information
Service history
Website usage data
We do not sell or share personal data with third parties except where necessary to fulfil your order or comply with legal obligations.
For full details, please see our Privacy Policy.
10. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be handled by the courts of England and Wales.
11. Changes to These Terms
Mediquip Ltd may update these Terms & Conditions at any time.
Continued use of the website indicates acceptance of any changes.
12. Contact Us
For questions regarding these Terms & Conditions, please contact:
sales@mediquipuk.co.uk
01986 892108